Organization Characteristics

This year’s annual study was conducted in among 507 organizations in 16 countries or regional samples: the United States, India, the United Kingdom, Germany, Brazil, Japan, France, the Middle East, Canada, Italy, South Korea, Australia, Turkey, ASEAN, South Africa, and, for the first time, Scandinavia.

Represented industries

There were 17 industries represented in the sample.

Healthcare:
Hospitals, clinics
Financial:
Banking, insurance, investment companies
Energy:
Oil and gas companies, utilities, alternative energy producers and suppliers
Pharma:
Pharmaceutical, including biomedical life sciences
Industrial:
Chemical process, engineering and manufacturing companies
Technology:
Software and hardware companies
Education:
Public and private universities and colleges, training and development companies
Services:
Professional services such as legal, accounting and consulting firms
Entertainment:
Movie production, sports, gaming and casinos
Transportation:
Airlines, railroad, trucking and delivery companies
Communication:
Newspapers, book publishers, public relations and advertising agencies
Consumer:
Manufacturers and distributors of consumer products
Media:
Television, satellite, social media, Internet
Hospitality:
Hotels, restaurant chains, cruise lines
Retail:
Brick and mortar and e-commerce
Research:
Market research, think tanks, R&D
Public sector:
Federal, state and local government agencies and NGOs

Distribution of benchmark organizations by industry